Contact Us

How we can help

For an existing order, provide its confirmation number and a short explanation of the issue. Shopping enquiries can instead include the relevant product page.

Email: support@nestkettle.shop
Telephone: 204-555-5391
Business address: 90 Sandwell St, 102, Woodbridge, Ontario, L4H 4S4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).

Useful details

For delivery assistance, tell us the order number and the tracking status you see. For an item problem, describe what arrived and which part needs attention. Share photographs only when useful and keep sensitive payment information out of your message.

Returns and written correspondence

Please arrange returns with us before sending a parcel; the correct return destination is supplied with the instructions. The business address above is available for correspondence. Return information and frequently asked questions explain common next steps.