About Us

An independent online store

We run an independent online storefront serving customers who need delivery in Canada. The website provides item information, purchasing options and contact channels for help before or after an order.

What to expect

There is no standard delivery charge on accepted orders within Canada. The usual timetable is 1–2 business days to process the order plus 4–6 business days after dispatch, making 5–8 business days in total. A delivered item can be considered for a no-reason return or exchange during the following 30 days. Contact us during that window to start the arrangement. Our store covers the cost of sending back approved returns and exchanges. We arrange a prepaid return label or another free option, without any restocking fee.

Information and assistance

For an existing order, provide its confirmation number and a short explanation of the issue. Shopping enquiries can instead include the relevant product page. We help you review the information relevant to your purchase and explain the next steps when an order needs attention.

Keeping your order clear

Read Terms for order terms, Payment for payment information and Privacy for information handling. Our contact details below are available for questions about these arrangements.

Email: support@nestkettle.shop
Telephone: 204-555-5391
Business address: 90 Sandwell St, 102, Woodbridge, Ontario, L4H 4S4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).